01Challenge
The platform combined a digital library, facility booking, print services and event management, each contributed by a different vendor in a different language and style. Nobody held a complete picture, performance complaints were rising, and the next budget cycle needed a defensible plan.
02Solution
A structured assessment across five dimensions with reproducible evidence for every finding, then a remediation roadmap ordered by cost of delay rather than by technical preference.
03Business impact
Leadership gained an independent, evidenced view of a platform no single vendor could explain, and could commission the next phase against a plan rather than a pitch.