Industry
SaaS product engineering — tenancy models, billing, permissions, onboarding and the operational tooling a growing subscription business needs.
The first version of a SaaS platform is a product problem. The second phase is an operations problem: provisioning, plan changes, permission edge cases, noisy neighbours, support access, and the enterprise procurement checklist.
We build for that second phase early enough that it does not require a rewrite, and late enough that it does not slow down finding product-market fit.
A tenancy and entitlement review. Those two decisions leak into every part of a SaaS codebase, and correcting them later is the most common cause of a stalled roadmap.
Case studies
Problem, constraint, decision, consequence. No vanity metrics, no logos we are not allowed to name.
All case studiesSample contentSample engagement. Illustrative scenario used while the site is in build — not a named client project.
Document intake and support triage moved to a draft-first AI workflow with human approval, measured against an evaluation set built from two years of historical cases.
A booking platform serving multiple properties and channels, rebuilt around a single availability model and a back-office console operators actually wanted to use.
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